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Terms and Conditions

Effective Date: January 1, 2026


Big Momma Eagle ("we," "us," or "our") owns and operates bigmommaeagle.com and any other websites or platforms that link to or reference these Terms of Use (individually, a "Site" and collectively, the "Sites"). Through the Sites, Big Momma Eagle provides information, products, services, digital content, and related resources (each a "Service" and collectively, the "Services"). References to the Sites include the Services.

Big Momma Eagle reserves the right, in its sole discretion, to change, suspend, modify, restrict, or discontinue any part of the Sites or Services at any time, with or without notice. We are not liable if all or any part of a Site is unavailable for any reason or for any period of time. We reserve the right to deny or terminate access to the Sites to any person, at any time, for any reason.


1. General Terms

These Terms of Use (together with any additional terms, policies, or agreements referenced herein) (the "Terms") constitute a legally binding agreement between you and Big Momma Eagle governing your access to and use of the Sites.

Subject to your full and ongoing compliance with these Terms, Big Momma Eagle grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Sites solely for their intended purposes.

If you access or use the Sites on behalf of a business or other legal entity, you represent and warrant that you have authority to bind that entity, and "you" includes both you and that entity.

By accessing or using the Sites, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction) and capable of forming a binding contract.


2. Platforms and Additional Terms

Big Momma Eagle may offer one or more platforms, tools, or portals through the Sites (the "Big Momma Eagle Platforms"). Your use of certain Platforms or Services may be subject to additional terms, conditions, agreements, or policies presented at the time of use, including but not limited to service agreements, design agreements, alteration agreements, or payment terms. Those additional terms are incorporated into these Terms by reference.

Some Services may be offered free of charge, while others require payment. We reserve the right to change pricing, fees, or availability of any Service at any time.


3. Orders, Payments, and Refunds

All purchases, deposits, and payments made through the Sites are subject to the specific terms provided at the time of purchase, invoice, or service agreement.

Unless otherwise expressly stated in writing:

  • Deposits are non-refundable
  • Services are not scheduled or commenced until payment is received
  • Digital products are non-refundable once delivered or accessed

We reserve the right to refuse or cancel any order or service request at our discretion.


4. Intellectual Property Rights

All content on the Sites, including but not limited to text, images, graphics, videos, patterns, designs, logos, trademarks, tutorials, downloadable files, and other materials (collectively, the "Content"), is owned by or licensed to Big Momma Eagle and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Content without our prior written consent, except as expressly permitted by law.

Purchasing a product, pattern, or Service does not transfer ownership of intellectual property unless explicitly stated.


5. User Conduct

You agree not to:

  • Use the Sites for any unlawful purpose
  • Interfere with or disrupt the operation of the Sites
  • Upload or transmit harmful code or malicious software
  • Attempt to gain unauthorized access to any portion of the Sites
  • Misrepresent your identity or affiliation
  • Use our Content or Services in a way that infringes upon our rights or the rights of others

We reserve the right to investigate violations and take appropriate action, including terminating access.


6. User Content and Submissions

If you submit or upload content to the Sites (including reviews, testimonials, comments, or images), you grant Big Momma Eagle a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute such content for business and promotional purposes, unless otherwise agreed in writing.

You represent that you own or have the necessary rights to any content you submit and that such content does not violate any third-party rights.


7. Third-Party Services and Links

The Sites may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third parties, and your interactions with them are solely between you and the third party.


8. Disclaimers

THE SITES AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BIG MOMMA EAGLE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the Sites will be error-free, uninterrupted, or secure.


9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BIG MOMMA EAGLE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SITES OR SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO BIG MOMMA EAGLE FOR THE APPLICABLE SERVICE GIVING RISE TO THE CLAIM.


10. Indemnification

You agree to indemnify and hold harmless Big Momma Eagle from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your use of the Sites, violation of these Terms, or infringement of any rights of another party.


11. Termination

We may suspend or terminate your access to the Sites at any time, with or without notice, for conduct that we believe violates these Terms or is otherwise harmful to our business or users.


12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State in which Big Momma Eagle operates, without regard to conflict of law principles.


13. Changes to These Terms

We may update these Terms from time to time. Changes will be effective upon posting to the Sites. Your continued use of the Sites after changes are posted constitutes acceptance of the revised Terms.


14. Contact Information

If you have questions about these Terms of Use, please contact us at:

Big Momma Eagle
Email: info@bigmommaeagle.com
Website: www.bigmommaeagle.com

Return and Refund Policy

Effective Date: January 1, 2026


At Big Momma Eagle, all work and products are created with care, intention, and attention to detail. Because of the nature of our Services and goods, we maintain a strict Return and Refund Policy as outlined below. By purchasing from Big Momma Eagle, you agree to this policy in full.


1. General Policy Overview

All purchases are final and non-refundable, except in the limited circumstances expressly outlined in this policy. This includes payments for Services, digital products, and physical goods.

Refunds or replacements are issued only in the event of a verified manufacturing or production error made by Big Momma Eagle.

We do not offer refunds for changes of mind, dissatisfaction with aesthetic preferences, failure to read product descriptions, or circumstances outside of our control.


2. Services (Custom Work, Alterations, Pattern Making, Consultations)

Deposits

  • All deposits are non-refundable.
  • Deposits secure your place in our production or service schedule.
  • Work does not begin until the required deposit or full payment is received.

Custom Garments & Bespoke Services

  • Custom garments are made to measurements, specifications, and design choices approved by the client.
  • Because custom work is made specifically for you, no refunds or returns are offered once work has begun.
  • Minor fit or construction issues resulting from a verified error on our part will be corrected at our discretion.


Alterations

  • Alteration services are final sale.
  • No refunds are offered once an alteration has been completed.
  • If an alteration issue is the result of a clear workmanship error by Big Momma Eagle, we will make reasonable efforts to correct it.


Pattern Making & B2B Services

  • Pattern making, grading, production-ready patterns, and other B2B services are non-refundable once work has commenced.
  • Due to the collaborative and technical nature of these services, refunds are not provided for subjective dissatisfaction or changes in project direction.


Consultations

  • Consultations are non-refundable.
  • Missed appointments or cancellations without sufficient notice may result in forfeiture of fees.


3. Digital Products (Patterns, Guides, Downloads)

  • All digital products are final sale and non-refundable once delivered or accessed.
  • This includes PDF sewing patterns, guides, charts, templates, and other downloadable materials.
  • Refunds will not be issued for user error, printing issues, or lack of experience.


4. Physical Goods (Jewelry, Clothing, Gifts, Accessories)

  • All physical goods purchased through our shop are final sale.
  • We do not accept returns or exchanges for sizing issues, preference changes, or wear.


Manufacturing Errors

A refund or replacement may be offered only if:

  • The item contains a verified manufacturing or construction defect
  • The issue is reported within 7 days of delivery
  • The item is unused, unworn, and in its original condition

Proof of the issue (such as photographs) may be required.

If approved, we will determine whether a replacement, repair, or refund is appropriate.


5. Shipping Issues

Big Momma Eagle is not responsible for delays, loss, or damage caused by shipping carriers once an item has been shipped.

If an item arrives damaged due to shipping, please contact the carrier directly to file a claim.


6. How to Request Review for Manufacturing Errors

To request review for a potential manufacturing error, please contact us at:

Email: info@bigmommaeagle.com

Include:

  • Your order number or proof of purchase
  • A clear description of the issue
  • Photographs of the item (if applicable)

Requests submitted outside the stated timeframes may not be eligible for review.


7. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting to our website. Purchases made prior to any changes will be governed by the policy in effect at the time of purchase.


8. Contact Information

If you have questions about this policy, please contact:

Big Momma Eagle
Email: info@bigmommaeagle.com
Website: www.bigmommaeagle.com

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